Privacy Policy

Last updated: October 2025

At Pawver, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app and services.

1. Information We Collect

Information You Provide

  • Account information (name, email address, password)
  • Pet information (name, breed, age, photos, medical records)
  • Veterinary and insurance information
  • Appointment and medication schedules
  • Travel documents and certificates

Information We Collect Automatically

  • Device information (device type, operating system)
  • Usage data (features used, time spent in app)
  • Log data (IP address, access times, app crashes)

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Pawver app and services
  • Send you appointment reminders and medication notifications
  • Improve and personalize your experience
  • Communicate with you about updates, features, and support
  • Ensure the security and integrity of our services
  • Comply with legal obligations

3. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. Your data is encrypted both in transit and at rest using industry-standard security protocols.

We use secure cloud storage services to store your data. While we implement strong security measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With your consent: When you explicitly authorize us to share information (e.g., sharing records with your veterinarian)
  • Service providers: With trusted third-party services that help us operate our app (hosting, analytics, customer support)
  • Legal requirements: When required by law, legal process, or to protect our rights and safety
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Object to certain data processing activities

To exercise these rights, please contact us at privacy@pawver.app.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Children's Privacy

Pawver is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Pawver after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@pawver.app

General inquiries: hello@pawver.app